Frequently Asked Questions

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What areas do you serve?

We proudly deliver heating oil to Middletown, Portland, Cromwell, Durham, East Hampton, Haddam, Meriden, Rocky Hill, Higganum, and other central Connecticut towns.

How do I place an order for heating oil?

You can place an order through our website or by calling our customer service team directly. Scheduling is easy and tailored to your needs.

How long has Patriot Discount Oil been in business?

We’ve been proudly serving central Connecticut since 2013 as a family-owned and operated business.

How soon can I expect my heating oil delivery?

We offer timely and reliable delivery services, call us and we can get to you as soon as possible. For emergencies, we provide same-day delivery options.

Do you provide automatic delivery?

Yes, we offer scheduled automatic deliveries based on your usage patterns to ensure your tank is always filled.

Can I request emergency heating oil delivery?

Absolutely! We provide emergency heating oil services to ensure your home stays warm, even during unexpected situations.

What payment methods do you accept?

We accept all major credit cards, debit cards, and online payment options for your convenience.

Do you offer furnace maintenance services?

Yes, we provide furnace maintenance, including tune-ups, cleaning, and inspections, to keep your system running efficiently.

How can I ensure my heating system is working properly?

Regular maintenance and inspections are key. Our team can perform these services to prevent breakdowns and ensure optimal performance.

What type of heating oil do you deliver?

We deliver high-quality heating oil that is clean-burning and energy-efficient, ensuring the best performance for your system.

How do I contact customer service?

You can reach us by phone, email, or through the contact form on our website. Our team is always ready to assist you.

What sets Patriot Discount Oil apart from other companies?

Our family-owned values, competitive pricing, exceptional service, and commitment to the community make us the trusted choice for heating oil delivery in central Connecticut.

General Questions

What is home heating oil?

Home heating oil is a liquid fuel derived from crude oil, used to power furnaces or boilers to heat residential spaces.

How does home heating oil work?

Heating oil is burned in a furnace or boiler to produce heat, which is then distributed throughout your home.

What are the different types of heating oil?

Common types include No. 2 heating oil and kerosene, each with unique properties for different systems.

How much heating oil will I need for my home?

Consumption depends on factors like home size, insulation, and heating habits. An average home may use 800-1,200 gallons per year.

Is heating oil safe to use?

Yes, heating oil is non-explosive and includes safety features to minimize risks. Proper handling and maintenance ensure safe use.

Delivery and Ordering

How do I place an order for heating oil?

You can order online, over the phone, or via our app for your convenience.

Do you offer automatic delivery?

Yes, automatic delivery schedules refills based on your usage patterns, ensuring you never run out.

How quickly can you deliver heating oil?

We typically deliver within 24-48 hours and offer emergency services for urgent needs.

What is the minimum amount of heating oil I can order?

The minimum order amount is typically 100 gallons, but we offer flexibility based on your needs.

Can I schedule a delivery on weekends or holidays?

Yes, we offer weekend and holiday deliveries to ensure your home stays warm.

Pricing and Payment

How is the price of heating oil determined?

Prices are influenced by crude oil costs, transportation, and seasonal demand.

Do you offer payment plans or budget billing?

Yes, we provide flexible payment options, including budget billing, to make heating oil affordable.

Are there discounts for large orders or repeat customers?

Yes, we offer savings for bulk orders and loyalty discounts for regular customers.

What additional fees might I incur with my order?

Potential fees include delivery charges, tank inspections, or emergency service fees.

Can I lock in my heating oil price?

Yes, we offer fixed-price contracts and price protection plans for stability.

Tank and Maintenance

How do I know if my heating oil tank is full or empty?

You can check your tank gauge, which indicates the fuel level inside.

How often should I check or maintain my heating oil tank?

Tanks should be inspected annually, and gauges checked regularly to avoid running out of oil.

What should I do if I run out of heating oil?

Contact us immediately for an emergency refill and follow guidelines to prevent system damage.

Do you provide heating system maintenance or tune-ups?

Yes, we offer system checks, cleaning, and repairs to keep your heating system running efficiently.

Can heating oil freeze in cold weather?

Heating oil doesn’t freeze but can gel in extreme cold. Additives and proper tank placement can prevent this issue.